Greetings,
Thank you for emailing the Blizzard technical support department in regards to your issue. I have run a check on the account and it appears that it was last used on the 17th.
There is also a restriction in place, and if this is a full two week restriction then it will not be completed yet. I am ot able to view the length of any restrictions however.
This is a temporary restriction and it should automatically release itself after a predetermined amount of time. Each restriction is different and lengths are dependant upon the severity of the violation. This is also a realm specific error so you may find yourself being able to connect to the other realms as individual realm restrictions lift, as well as Open Battle.net and Single Player.
Temporary restrictions can be anywhere from a few minutes to many days long, in some cases even up to two weeks long for the severe restrictions such as invalid CD keys being used many times. Please note that technical support cannot view the length of the restriction, or remove any restrictions, we can simply let you know if there is one or not. In the case of all temporary restrictions the only thing that can be done is to wait the elapsed time has passed and they will automatically remove themselves.
Some additional information on Temporary Restrictions can be found at ("http://www.blizzard.com/support/?id=adt0689p").
If you have any further questions please email me back. Unfortunately we cannot manually remove a restriction regardless of the cause.
Regards,
Peter N.
Technical support
Blizzard Entertainment
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